What ever happen to customer service with a smile? I will even take good customers service with a scowl. If that means that
when I ask you a question about your company’s product or service you actually know what I’m talking about or at least know how to direct me to a source of more information. I particularly love when I’ve researched the information on a sale or a discount and call the store or customer service to confirm the information and they tell me something totally different than what it is clear as day on their site. What’s really funny is when you tell the new sale person about a previous conversation you had with another customer service person and they apologize that they have goof balls working for them, but they would be more than happy to sell you the same product at a higher price. Customer service has gotten so bad that once I had a Time Warner customer service person hang up on me when I caught an error in my bill. I remember it like it was yesterday, when I told him about the error on my bill he started to stutter. I then heard two sounds one of a grown man talking like a teething baby and then the sound of a dial tone. If you like that story here is another one for you. I attend a local gym in my area and one Saturday I decided to take a trip to the gym since I missed one of my regular days during the week. The gym is supposed to open at 9 am on Saturday – it didn’t get open until 9:45 am. I complained to one of the employees of the gym about this and she told me that I was whining like her ten year old. If you think that I’m exaggerating or over reacting to the poor customer service we receive every day then I would like to challenge you to go into any McDonalds and order any burger that comes with cheese. Once you have done that ask them not to put cheese on it. I want you to stand back from the counter in amazement as the sweat beads race down their foreheads. You would think you were asking them what the square root of any number is. Lord help us please to learn how to give each the same service we would want for ourselves -wait …I think he just put me on hold.